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If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
There are two ways to lookup the caller’s name of an unknown number from within Call Control: Lookup a number from Recent Calls. You can quickly lookup a number from your Recent Calls screen. ‘Recents’ is the first icon from the left in the bottom navigation bar. Then for the number you want to lookup, tap it and choose the option ‘Lookup Number’. E
You can see your recent calls made to your Call Control Home device right from the Call Control Home iOS app. Simply open the Call Control Home app and tap Recents from the lower menu. Call Control Home iOS app will connect with the Call Control Home device via WiFi and will sync application data including the call history. Note that it is currentl
Call Control Home periodically syncs with the Call Control cloud and updates call blocking databases, your personal settings and the call history of your landline phone. You can view the call history to your landline phone in the Call Control app, where you can block callers, add callers to your allow lists and more. iOS Instructions Android Instruc
Call Control will block a majority of Robocalls automatically, but occasionally you may get a call from an unwanted caller. If that happens it’s simple to block that caller from ever calling you again! Simply navigate to the Recents, tap the caller you want blocked and tap Block. You can optionally provide details such as the caller’s name, type of
Thank you for purchasing Call Control Home and joining the Call Control Community, everything you need to get started is on this page. You'll be blocking robocalls in no time! Before you get started, you'll need to make sure you have: 1. A landline telephone with CallerID enabled by your phone company.2. WiFi network (2.4 GHz network, 5 GHz not supp
Yes, absolutely. We've designed Call Control Home WiFi to be able to be managed remotely from anywhere in the world. You can setup Call Control Home at your parents house and connect it to the internet with your smart phone, and once setup is complete, you'll be able to login to our management portal at https://portal.callcontrol.com/ and manage Ca
In this video we give a brief overview of the available settings within the Call Control Home iOS app.
When a call is blocked the call is disconnected by default, meaning that the incoming call is terminated without ringing. You can also choose to send blocked calls to voicemail. You should not hear a single ring when the call is disconnected, though sometimes depending on your home's telephone configuration you may here a ring in rare circumstances
Call Control Home is designed so that the phone connected to it doesn’t ring when a call is blocked, though depending on the configuration of your home phone system, your phone may ring once or twice during a blocked call.
You can block a recent call to your landline phone from within the Call Control Home iOS app. 1. Tap the Recents icon and then tap the phone call you want to block, in this case (206) 232-4890. 2. Tap on the BLOCK icon and tap to confirm to add this caller to your BLOCKED list. 3. You'll now see this caller appear in your Blocked List in the Call F
You can see your recent calls made to your Call Control Home device right from the Call Control Home Android app. Simply open the Call Control Home app and tap Recents from the lower menu. Call Control Home Android app will connect with the Call Control Home device via WiFi and will sync application data including the call history. Note that it is
You can block calls identified by your phone carrier as spam, which will often have a caller ID like "Scam Likely" or "Scam?" (will vary depending on your phone carrier). Call Control Home will automatically block these callers if the setting is enabled. Navigate into settings and you can disable this feature by enabling or disabling the "Block C
You can block a recent call to your landline phone from within the Call Control Home iOS app. 1. Tap Recents icon in the bottom menu and then tap the number you'd like to block. In this case we'll block 206-232-4890. 2. A menu will appear with several options, tap Block to add that caller to your Block List. You will get a confirmation (pictured a
Tap the “Call Filter” icon at the left hand corner of the gray bar at the bottom of the screen within Call Control app. Tap “Blocked List”. Swipe left on the number which you wish to delete and tap “delete”.
Yes! Call Control Home will block calls that your phone carrier identifies as spam, such as "Scam Likely" or "Spam?" on the caller ID. Call Control Home will read the incoming caller ID and will automatically block these calls identified as spam by your phone carrier. You can enable or disable this setting in the Call Control iOS and Android app.
Call Control Home syncs with our Call Control cloud via WiFi to ensure that your device is always up to date and blocking the latest scams and robocallers. Bad actors are added to our list based on over a million reports a month from all over the globe. Similar to junk email, while we can’t guarantee we will block every spam call, our cloud-based al
Call Control tracks a massive database of known robocallers, telemarketers and other callers who other users have reported as spam and we utilize machine learning and artificial intelligence algorithms to detect and block millions of spam callers. We also work with law enforcement agencies like the FCC, FTC and IRS to help block illegal robocallers
We made it possible to integrate third-party apps with Call Control. The first app we are happy to present is QKSMS which has many useful features for your messaging. SMS and MMS messages will be blocked by QKSMS according to the rules you set in Call Control. To start using this functionality go to the General Settings in Call Control by choosing t
The first time you sign in to Call Control, you will be prompted to give the app permission to send you notifications. Click “Allow Permissions” on this screen to allow Call Control to send you notifications. If you clicked “skip”, you can allow permissions at a later time by clicking “Allow” the next time you open the app and you receive a prompt t
We have discontinued Call Control Home Bluetooth and no longer sell the product, however we continue to support existing Call Control Home Bluetooth customers. Call Control Home Bluetooth support URL https://help.callcontrol.com/Call-Control-Home-Bluetooth-Edition
To log out of the app, tap “More” (with three dots) in the right hand corner of the gray bar at the bottom of the screen within the Call Control app. Scroll down and tap “Log Out”. Tap “Yes” to sign out. Note, that upon logging out, all application data will be erased.
We`d like to let you know that now it`s possible to make the calls using our Dialer. You can quickly find it directly in Call Control app. For this open Call Control app and navigate to the Recents page, then tap a green button under the Recents and you`ll be shown our redesigned Dialpad:
In this video we give you a brief overview of how to manage Call Control Home, and your other Call Control devices such as iPhone or Android, from our web based management portal which can be accessed at https://portal.callcontrol.com
Navigate to the Activity Screen to check your protection level. The Activity screen is the home screen in Call Control app. If the Activity Screen shows that “Call Blocking and Identification” is currently disabled, tap “Learn More” to enable Call Control to block unwanted calls from your phone. If the Activity Screen shows that “Community IQ” is cu
If you have received a call from someone you want to block, you can block them in Call Control and stop them immediately from ever calling you again. Here’s how to do it: Step 1: First, navigate to your call history in the iOS phone app: Step 2: Tap the i button for the number you want to block, and then long tap the number and tap copy. Step 3: Nav
Here's a quick explanation of the different colors of the Call Control Home LED light right and what they mean. Blue - The unit is connected and operating normally at idle. Yellow / Pulsing Yellow - The unit is booting up. Flashing Blue and Yellow - The unit is ready to be connected to WiFi, or if previously connected to WiFi, indicates that the WiF
You can use Call Control to look up unknown numbers and find out whether they are spam. To do this, simply tap the Lookup icon at the bottom of the screen. Then type the name or number you want to look up into the search bar. Alternatively, you can copy and paste a number from your phone’s call history. To see the caller’s name, you can purchase pre
Tap the “Call Filter” icon at the left hand corner of the gray bar at the bottom of the screen within Call Control app. Tap “Blocked List”. Tap the small plus sign at the top right hand corner of the screen. Type a number manually in the “Number” field, or tap “Pick from Contacts” icon to add a number that is already in your phone’s contact list. Ta
To upgrade to a premium subscription, tap “More” (with three dots) on the bottom right hand side of the screen. Tap “Upgrade” In the next screen you can choose an Annual or Quarterly subscription. Or tap “Have a purchase code already?” to redeem a purchase code.
Go to Call Control Settings by swiping the screen to the right or by tapping the sandwich icon in the top left corner from the main screen in the app, then choose the ‘My Subscriptions’ section. Scroll down on this page, to the bottom where you’ll see the ‘Purchase Code’ section. Enter your code in this field and push ‘Redeem’. After this, your High
Call Control Home identifies the calls you want to answer and automatically blocks the ones you don’t want. We do this by analyzing millions of user submitted spam reports, call data from carriers and government agencies and search and report activity from our web service EveryCaller.com to auto-magically identify which calls are spam, and block th
Here’s a step-by-step guide to help you enable Call Control to block unwanted calls in iOS. Step 1: You will need to enable Call Control as the default Call Blocking and Identification app within iOS. This is an iOS requirement and not a requirement placed by Call Control itself. Step 2: Open your settings Step 3: Tap the phone icon Step 4: Tap Ca
You can block calls identified by your phone carrier as spam, which will often have a caller ID like "Scam Likely" or "Scam?" (will vary depending on your phone carrier). Call Control Home will automatically block these callers if the setting is enabled. 1. Tap the Settings icon on the bottom menu and then tap "Call blocking settings" 2. Toggle
Navigate to your phone’s call history and click on “i” icon near the needed number. Then tap “Share Contact” and choose “Block via Call Control”. If that option isn’t shown, simply tap “Edit Actions”, and then drag the slider near “Report to Call Control” option. Afterwards it’s important to open Call Control, so that the numbers are added to the Ca
If you`d like to use the dark mode for Call Control app it can be activated in the settings of your iPhone. Click on Display & Brightness and tap on radio button near the Dark.
You can see what calls have been blocked by Call Control Home from within the Call Control iOS or Android app and the Call Control web portal . Blocked calls will generally appear in your Recent calls in red to indicate that the call has been blocked, and if available, the name of the caller and the caller's phone number will be displayed along wit
We are always happy to troubleshoot any issue for you and for this it’s important to get all the necessary data from Call Control. You can send us this data from Call Control Settings by swiping the screen from left to right or by tapping the sandwich icon in the top left corner. Find the section “Support”, add any relevant description of your issue
You can block a recent call made to your landline telephone, with a Call Control Home device connected, easily from the web portal. 1. Login to https://portal.callcontrol.com with your Call Control account. 2. Navigate to the Call History tab from the left menu. 3. Locate the caller you'd like to block and click on the red "Block" button. 4. On t
Activity Screen Overview The Activity screen is the home screen in Call Control and shows the recent report and call blocking activity that Call Control is handling for you! Call Control is monitoring over 3,000,000 spam callers and robocallers, Worldwide in over 200 different countries.3,000,000 spam callers and robocallers, Worldwide in over 200 d
You can do it in the General Settings under the Appearance section: Application Language – choose in what language Call Control will be shown to you.
The first time you sign in to Call Control, you will be prompted to give the app access to your contacts. If you accept, this will automatically add your contacts to the allowed list. Note: Call Control does not share or store your contact information outside your phone. In addition, you can add a number to the allowed list manually. To do so, Click
To redeem a promo code, go to www.callcontrol.com/redeem Create an account using your email address and choose a password. Enter Your Redemption Code. Click the “Submit” button. Once your account is created, install the Call Control app and login using the email address and password you just created. Your account will automatically redeem the coupon
To enable the Spoofed Similar Numbers feature, tap “More” (with three dots) in the right hand corner of the gray bar at the bottom of the screen within the Call Control app. Choose “Call Blocking Settings”: In the “Spoofed Similar numbers” section of “Call Blocking settings” tap the small gray arrow next to “On”: You will see the screen below, type
There are two call blocking modes available on Call Control Home: Disconnect (default) - will pickup the call briefly and then hang up on the incoming caller when a call is blocked. Ignore - will mute the ringer on the phone that is attached to Call Control Home allowing a blocked call to be sent to voicemail (if enabled on your landline). * Note ot
Call Control Home requires the following in order to work: 1. A landline telephone with CallerID enabled by your phone company.2. WiFi network (2.4 GHz network, 5 GHz not supported).3. Android or iPhone (Android and iOS tablets also supported).
The trial subscription, or promo period, allows you to enjoy all of Call Control’s call-blocking features. These include Community IQ protect, blocking spoofed similar numbers, priority support, and an ad-free experience. The promo period expires after 7 days. Once this period has ended, you can either continue to use the free version of Call Contro
Under General Settings – Call Blocking section you can turn ON the following options: CommunityIQ – enables or disables automatic blocking of spam and nuisance callers on our community blacklist. The Community Blacklist is regularly updated based upon the volume of user complaints that we receive about a given caller using an algorithm that takes in
Yes, you'll be able to access the full history of recent calls and blocked calls from the iOS or Android mobile apps and the Call Control portal.
If you receive an unwanted call on your landline phone, simply tap the button on the top of Call Control Home to immediately block that caller. You can tap the button during the call or after the call has stopped ringing. Additionally, you can also block the last caller from our apps or through our web portal: Click here for instructions for blocki
You can also block specific numbers from the Activity Screen. To do so, simply type the number into the “Block & Report Number” bar at the top of the screen, or copy and paste the number from the call history of your iOS device. Then tap “Block & Report”, and be sure to add any details you can about the caller, then tap “Send”. This helps Ca
Yes. Call Control Home is designed to work with any traditional analog landline or Voice over IP (VoIP) service provider, including AT&T, Verizon, Comcast, Frontier, Time Warner, Century Link and dozens of others. To properly identify and block incoming spam calls, Call Control Home requires Caller ID on your home phone line. Your service provid
With a Premium subscription, you will get Community IQ protection, 10 premium lookup credits per month, and priority support. In addition, you will be able to enjoy Call Control app without ads. The Community IQ feature is our most advanced call-blocking tool. It blocks potential scammers from reaching your phone by blocking numbers reported by othe
In case you purchased a subscription via Google Play and logged with a different account, Google Play needs to synchronize with Call Control in order to activate and retrieve the subscription on your new account. Please follow these steps to retrieve and activate your subscription: Make sure you are logged in to Google Play using the account you use
The legacy mode is outdated due to the latest trends in app design and requirements from Google Play, we no longer offer to enable it. The main design of the application offers the same options and even more possibilities, such as Contacts, Dialer from the Recents page of Call Control.
In the bottom navigation bar, there is a blue button with a ‘+’ (plus) symbol. Tap it and you will see the options to Block or Allow different types of numbers. If you want to block or allow any phone number tap the option ‘Phone number’ or the ‘plus’ symbol to the right of it. You will see a popup, enter a phone number or a name in the provided fie
You may notice that you're getting robocalls from numbers that match the first six digits of your telephone number. This is a strategy called Similar Number Spoofing where the calling party spoofs, or uses fake caller ID, to match the telephone number to make it look like yours so that you are more likely to answer the call. This video will show yo
This configuration will let you install Call Control Home on a spare wall jack in your home or will help some users avoid issues with their caller ID being transmitted. When installing Call Control Home in this configuration, it’s critical that you set the blocking mode to Disconnect in the Call Control mobile app. Option 1 – Connect Call Control H
Enable Call Blocking – this option will enable or disable all call blocking by Call Control. When this option is ON the toggler will be blue. When it is OFF the toggler will be gray or black. Further in the General Settings, you can select the main pages of the Settings. Under the “Advanced” section there are the options: Third-party integration – a
Call Control will never sell your data. We do not share your personally identifiable information or any personal information contained within your device or phone that you send to us (such as name, phone number or email address) with other companies for their commercial use without your consent. Click here to read our Terms of Service and here to re
No. There is no ongoing fee for Call Control Home to operate. You just need to purchase Call Control Home up front and then you can continue to benefit from automated call blocking with no monthly fees!
In this video we give a brief overview of the functionality of the Recent Calls screen in Call Control Home for iOS.
The first time you sign in to Call Control, you will be prompted to give the app access to your contacts. This will automatically add them to the allowed list. Note: Call Control does not share or store your contact information outside your phone. Click “Allow Access” on this screen: If you do not allow access to the Contacts during the setup proces
You can remove notifications in the “General Settings” of Call Control app. In the “Notifications” section find and disable the notification you would like to remove. Blocked Calls Notifications – show (or hide) notifications about blocked calls in the status bar. Missed Сalls Notifications – a setting to show or hide missed calls in the status bar.
No, Call Control features patented technology that blocks only the bad callers while letting legitimate calls from your friends, family and local businesses through without callers having to enter a special code.
Yes, to do the initial setup, but a smartphone is not required thereafter to operate Call Control Home. Call Control Home WiFi requires either an Android or iOS device to setup Call Control Home WiFi and get it connected to your WiFi network. Note you can use an Android or Apple tablet such as an iPad if you don't have a smart phone. After you've c
So you just got a call from someone and you want to block them ASAP. No problem, we can do that. You can quickly block the last caller by pressing the shield button on top of Call Control Home. This will immediately block the last caller from ever calling you again by adding that caller's number to your block list, and it'll send a report to the Ca
Choose the Settings page in the bottom navigation bar, then tap the section SMS/MMS Blocking: Or tap the sandwich icon in the top left corner of the screen to open the sidebar, choose SMS/MMS section: Please note, that you’ll need to integrate with QKSMS app to start blocking text messages by the CommunityIQ or the rules set in Call Control.
After downloading Call Control you need to login or create an account. This ensures all of your settings, including block and allow lists, are saved in case you replace your device. You can login or create the account with one of the following ways: Social Networks (Facebook or Google) Facebook: In the Join our Community page click on the Login With
Custom Call Screen – this option replaces the call screen of your phone. You can switch to the custom call screen of your phone app or to the call screen of Call Control that will show integrated information about the caller. Not all blocking modes are supported on all phone models and OS versions, this option gives you better flexibility. You may w
You can use Do Not Disturb (DND) to schedule times which you do not wish to be contacted, blocking all calls when enabled, and you can add exceptions to the DND such as your Contacts or Allowed list. Overview Do Not Disturb mode when enabled will block all calls according to your default blocking mode which is configured in General Settings. You can
First, you’ll see these screens, click the “Next” button You’ll reach “Setup your Account” screen: Here, you can create an account using your Facebook login, Google account, or email account. Click the “f” button to login with Facebook. Click the “G” button to log in with Google, or enter an email and a password to sign in using an email account. If
On this page, you can choose in what way you want blocked calls to be handled by default. Disconnect – this mode briefly answers the incoming blocked call and immediately hangs up (pickup and hangup), which ensures the blocked caller is not able to leave a voicemail message. Send to Voicemail – this mode sends the incoming blocked call directly to v
If you forget your password and can no longer access your account, here are a few quick steps to recover your password: On Everycaller.com: Simply click the “Forgot Password?” button after and an email with your new password will be sent to the email address registered on your account. On Call Control App: After three attempts to sign it with an inc
On the phones with Android OS 10 and newer there is no need to make Call Control your default Phone app. Google added new changes to its API and now requests to make Call Control as ‘Caller ID and Spam Detection app’. Call Control needs this permission to correctly identify and block calls that call your phone. This change doesn’t influence on any d
When adding numbers to your block list, you can chose the "Similar numbers" feature which lets you block a large set of phone number that are similar to a number that has been calling you. Often times spammers will use a block of numbers, like 425-555-1234, 425-555-1236, etc. and you may want to block all calls from any phone number starting with 42